Return policy

 How to return or exchange an item?

Not completely satisfied? You can return your purchase within 14 days. Only unused, unactivated products in their original packaging are eligible for a replacement or credit.

Please use a sturdy box, clearly marked “Return Goods” on the box and any customs document. We cannot accept shipments that are not marked as returns.

• Print the return form and fill it out completely.
• Below is the shipping address to which the package should be sent, at your own expense.
• Drop the package off at your local parcel service. Follow the instructions of your chosen courier service.
• If your return qualifies for an exchange or refund, we will arrange this within 5 business days. It may take up to 30 days for the refund to appear on your credit card balance.

Generally, we refund your purchase within 5 business days. 

Please note it can take up to 30 days before you recieve a refund on your bank account or creditcard.


Send your package to:

INUTEQ International B.V.
Attn: Returns
Osnabrückstraat 30
7418BN, Deventer
The Netherlands

Return Policy

Please note the following exemptions on our return policy:

• We can refund and accept returns only if they are marked as return goods.
• Exchanges and refunds will be made within 5 days under normal circumstances, provided the item has not been used.
• Modified, damaged or dirty items cannot be refunded.
• You are allowed to activate PCM inserts and wear them in the vest for fitting.
• For hygiene reasons, you cannot return evaporative vests once they have been filled or activated.
• We will refund the full purchase price for your purchase excluding shipping costs.
• Return shipping costs are the customer's responsibility.